The hospitality industry has been devastated by the COVID-19 pandemic with trading restrictions, forced closures, and just not enough people coming through the door to sustain a business.
We have no doubt this will change at some point and when it does, there will be an unprecedented demand for hospitality and entertainment services. To fill this demand, businesses will need to reopen quickly with trained, competent staff to carry out the functions which will be expected of them by their guests and customers.
Natural Habits is working right now on developing a training program specifically directed at hospitality businesses and workers to help them acquire the skills necessary to cater for the surging demand in what will be the new normal.
Areas on which our training will focus include:
• Great communication creates understanding, empathy and trust
• First impressions
• Ensuring guests feel safe and comfortable
• Making a connection
• Customer experience verses customer service
• Attention to detail
• Turning new customers into raving fans
We will be providing more details on the content and delivery method in the coming weeks. Please stay tuned or contact us directly if you would like to know more. We’d love to talk to you.