Communication Mistakes?

Communication Mistakes?

We were recently asked to give feedback on an email that had been drafted, before being sent. The opening paragraph was confrontational and accusatory, while the remaining paragraphs contained information supporting the sender’s position. This is a good example of...
Critical Time to Manage Costs

Critical Time to Manage Costs

Critical Time to Manage Costs by Eliminating Waste – April 2020 We are all experiencing unprecedented economic challenges in our business now. In a time of falling revenues, managing operating costs is more critical than ever. One of the most oft-overlooked yet simple...
Hospitality Skills Coaching

Hospitality Skills Coaching

The hospitality industry has been devastated by the COVID-19 pandemic with trading restrictions, forced closures, and just not enough people coming through the door to sustain a business. We have no doubt this will change at some point and when it does, there will be...
Prepare for the New Normal

Prepare for the New Normal

We live in a time, brought about by the COVID-19 pandemic, unseen by most of us in our lifetimes. Very few of us remember World War 2, some of us remember the Vietnam War, more remember 911 and we can remember various forms of financial crashes like the GFC but I...