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Hospitality Skills Coaching

Hospitality Skills Coaching

The hospitality industry has been devastated by the COVID-19 pandemic with trading restrictions, forced closures, and just not enough people coming through the door to sustain a business. We have no doubt this will change at some point and when it does, there will be...

Prepare for the New Normal

Prepare for the New Normal

We live in a time, brought about by the COVID-19 pandemic, unseen by most of us in our lifetimes. Very few of us remember World War 2, some of us remember the Vietnam War, more remember 911 and we can remember various forms of financial crashes like the GFC but I...

VARIDESK® – Great Culture, Great Business

VARIDESK® – Great Culture, Great Business

The invitation came following our presentation to an audience hosted by the Dallas Business Journal in July.  “You are welcome to come and have a look at our showroom and offices”, said John Moyer, Vice President, Strategic Accounts. After touring British Columbia,...

What Makes a Connection?

What Makes a Connection?

Lunch time rush hour (or maybe 2 hours); those hunger feelings are just reaching up and tapping you on the should saying “hey, remember me?” People from all walks of life and work environments have streamed out into the common areas of the office tower in search of...

What Your Customer Wishes You Knew-Chapter 2

What Your Customer Wishes You Knew-Chapter 2

Recently, David and I had a terrific meeting with a prospective client. We talked about the fact that Natural Habits has its origins in a desire to see salespeople engage more effectively with clients and prospects. He rolled his eyes. He explained that he is...

What Your Customer Wishes You Knew-Chapter 1

What Your Customer Wishes You Knew-Chapter 1

When David and I first conceived the idea of Natural Habits, we were having a spirited discussion about the sales process overall. His perspective was from the seller side, and me, since my most recent experience is that of a professional buyer, from that side. This...

Introducing Natural Habits

Differentiation

My friend Dougie runs a coffee bar near my office, in an area surrounded by other coffee shops and cafes. He faces very stiff competition, yet his establishment is always busy. People even have to queue to get their morning order and he only sells coffee and hot...

The Power of Small Things

The Power of Small Things

Many successful people believe that the power of small things contributes to their success. In our interactions with others, whether in our personal or professional lives, it’s the small things that tend to show who we are. What we do and what we say speak to our...