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Communication Mistakes?

Communication Mistakes?

We were recently asked to give feedback on an email that had been drafted, before being sent. The opening paragraph was confrontational and accusatory, while the remaining paragraphs contained information supporting the sender’s position. This is a good example of...

Communication and the Human Connection

Communication and the Human Connection

Want to make a connection? Think about how the other person might best receive your message. Realize also that messaging that contains emotions, gestures, or non-verbal language that can enhance their understanding and foster a meaningful human connection, leading to...

Critical Time to Manage Costs

Critical Time to Manage Costs

Critical Time to Manage Costs by Eliminating Waste  We are all experiencing unprecedented economic challenges in our business now. In a time of falling revenues, managing operating costs is more critical than ever. One of the most oft-overlooked yet simple places to...

Hospitality Skills Coaching

Hospitality Skills Coaching

The hospitality industry has been devastated by the COVID-19 pandemic with trading restrictions, forced closures, and just not enough people coming through the door to sustain a business. We have no doubt this will change at some point and when it does, there will be...

Prepare for the New Normal

Prepare for the New Normal

We live in a time, brought about by the COVID-19 pandemic, unseen by most of us in our lifetimes. Very few of us remember World War 2, some of us remember the Vietnam War, more remember 911 and we can remember various forms of financial crashes like the GFC but I...

VARIDESK® – Great Culture, Great Business

VARIDESK® – Great Culture, Great Business

The invitation came following our presentation to an audience hosted by the Dallas Business Journal in July.  “You are welcome to come and have a look at our showroom and offices”, said John Moyer, Vice President, Strategic Accounts. After touring British Columbia,...

What Makes a Connection?

What Makes a Connection?

Lunch time rush hour (or maybe 2 hours); those hunger feelings are just reaching up and tapping you on the should saying “hey, remember me?” People from all walks of life and work environments have streamed out into the common areas of the office tower in search of...