Finding Billing Errors – Sadly, It’s on You

Finding Billing Errors – Sadly, It’s on You

We’d like to think in this day of everything-is-automated, that billing errors would be rare, right? Nope. Everyone has billing errors.  In the telecom world, it’s been estimated that as many as 60% of all telecom bills have errors. And spoiler alert: they’re not in...
Copper Lines Are Going Away

Copper Lines Are Going Away

Copper is the X.25 of the voice world. (Remember X.25? Shudder)  POTS, PRI and other connection types are going away. Not only can you not order new services on copper, you also will have a really sticky time getting support from the carriers, beginning…well, now....

Manage Mobility to Save Costs

Managing a mobility program in house can be like herding cats. Stolen/lost/unused devices. Ill-fitting carrier plans. Fraudulent or overuse of data. International calls. All these things can erode your profits and increase overhead. Our clients tend to pay 50% of what...
Things Are Happening Behind You

Things Are Happening Behind You

Anyone who’s dabbled in outdoor photography has likely heard the phrase “look behind you” because we are always so focused on what’s in front of us that we fail to notice what’s behind us. In fact, if what’s behind you is a bear sneaking up on you, you’ll really want...