Finding Billing Errors – Sadly, It’s on You

Finding Billing Errors – Sadly, It’s on You

We’d like to think in this day of everything-is-automated, that billing errors would be rare, right? Nope. Everyone has billing errors.  In the telecom world, it’s been estimated that as many as 60% of all telecom bills have errors. And spoiler alert: they’re not in...
Copper Lines Are Going Away

Copper Lines Are Going Away

Copper is the X.25 of the voice world. (Remember X.25? Shudder)  POTS, PRI and other connection types are going away. Not only can you not order new services on copper, you also will have a really sticky time getting support from the carriers, beginning…well, now....

Manage Mobility to Save Costs

Managing a mobility program in house can be like herding cats. Stolen/lost/unused devices. Ill-fitting carrier plans. Fraudulent or overuse of data. International calls. All these things can erode your profits and increase overhead. Our clients tend to pay 50% of what...
A Case Study in Savings

A Case Study in Savings

We just cut $400,000 a year in operating expense for a client.  With multiple locations across the US, telecom is a large expense for them, with both land based phone and data lines, and multiple wireless devices for their work-at-home fleet. Our objective was to...
Critical Time to Manage Costs

Critical Time to Manage Costs

Critical Time to Manage Costs by Eliminating Waste  We are all experiencing unprecedented economic challenges in our business now. In a time of falling revenues, managing operating costs is more critical than ever. One of the most oft-overlooked yet simple places to...