We’d like to think in this day of everything-is-automated, that billing errors would be rare, right?
Everyone has billing errors. In the telecom world, it’s been estimated that as many as 60% of all telecom bills have errors.
And spoiler alert: they’re not in the customers’ favor. We know some providers that have errors on every single monthly invoice. And not the same ones, either.
Carriers have written into their “policy” (aka: tariffs) that the customer is responsible for finding billing errors and disputing them.
What’s worse, their position is that if you paid the bill, you must have agreed with it. If you do find and dispute an error, some providers will actually insist on you paying the disputed amount while they “review” the dispute. That is a bully tactic.
When you do find and dispute an error, the carriers’ position is that they only have to go back 90 days to issue a credit. This is contained in their tariffs, and can be negotiated out of your contract, but only before the contract is executed. We know how to do that.
So if you have the time, staff and inclination to scrutinize your invoice every month, we can show you how. If, however, you don’t have the time or energy for that, we can do it for you.
We have successfully obtained credits for overcharges for more than 30 years. In some cases, we’ve been able to get the carrier to go back and refund ten years of errors. It’s rare, but it can be done.
You don’t have to go it alone. We can help.